What can HEAS track?
Any appropriate hotel asset that can be represented by a scannable identifier, including guest key cards, radios, keys, tools and shared equipment.
Do you charge by the number of assets?
No. HEAS Property includes unlimited assets and unlimited employees.
What is a scanning station?
A station represents a configured physical HEAS scanning point used in the property's operational workflow. One station is included; additional stations are $39/month each.
Can HEAS handle bulk or group handoffs?
Yes. Group Operations support manager group checkout, distribution to employees, returns to a manager and final return/reconciliation.
Does HEAS replace our hotel PMS?
No. HEAS is focused on equipment accountability and custody. It is not positioned as a replacement for your PMS.
Is management access protected?
HEAS is designed with role-based management access, property scoping, MFA and audit capabilities. Specific production security controls may evolve as the service is deployed.
What is included in Professional Onboarding?
Onboarding is designed to help configure the property, stations, roles, categories and initial operational setup and training. Exact scope is confirmed during onboarding.
What information does HEAS store, and who can see it?
HEAS records identifiers for employees and tracked assets, their custody transactions, and operational audit events. Authorized property users see information according to their assigned roles and property scope. See Security & Data Protection for the current security summary; confirm retention and data-export terms during onboarding.
How do we label equipment before the first scan?
Each asset needs a scannable identifier that matches its HEAS record. Your property identifies the equipment to track and applies or confirms labels as needed; onboarding helps plan categories, identifiers and station setup. Confirm label sourcing, printers and any required hardware with HEAS before rollout.
What happens during the first week of onboarding?
We confirm your property workflow, identify scanning stations and staff roles, configure initial asset categories and records, then walk through test checkouts and returns with your team. The exact timeline depends on property readiness and is agreed during onboarding.
